Refunds & Returns Policy
The Yes Labs, Inc. Refund & Returns Policy, consistent with our Terms of Use, aims to ensure clarity and fairness in managing refunds, protecting both our clients and our business.
Refund Eligibility. Given the custom nature of our consulting services, which involve a detailed review, recommendation, and reporting tailored specifically to your company’s needs, our ability to offer refunds is limited. However, we stand by the quality of our work and offer the following conditions under which a refund might be considered:
Cancellation Policy. Should you wish to cancel your purchase, you may do so within 24 hours of the transaction for a full refund. Requests for cancellation submitted after this period will not be eligible for a refund, as work on your consulting package will have commenced.
Service Delivery Issues. In the event that you are not satisfied with the final deliverable, we ask that you reach out to us within 7 days of receipt. We will undertake a thorough review of your concerns and, depending on the specific circumstances, may offer corrective action, such as adjusting the report to better meet your needs. Please note that refunds in this scenario are at the sole discretion of YesLabs and will be considered only if it is determined that we have not met our obligations as outlined in our service agreement.
Non-Delivery. In cases where YesLabs fails to deliver the consulting package within the agreed timeframe and such delay is not due to factors beyond our control (e.g., client responsiveness), you may be eligible for a refund.
No Returns Policy. Due to the digital and personalized nature of our consulting service, we do not accept returns. The service is deemed delivered when the final report and recommendations are sent to the client.
Contact Information. For any inquiries or concerns regarding our Refund & Returns Policy, please contact or customer support team directly via this email address.
Or use the contact information on the footer of the website. We are committed to ensuring your satisfaction and will work diligently to address any issues you raise.
By engaging with our services, you acknowledge that you have read, understood, and agree to the terms set forth in this policy, and our Terms of Use.
Please direct all questions and requests related to refunds and returns to our customer support team or call us:
800.000.0000
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